Privacy Policy

This Privacy Policy describes how Nilaya Living collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

1. What Information We Collect

We collect several types of personal information to provide and improve our service to you:

  • Your name, billing address, shipping address, email address, and phone number.

  • Details about your purchases and the products you buy from us.

  • Information about how you access and use our Site, including your device type, browser type, and browsing behaviour (like pages viewed).

  • Any information you provide when you contact our customer service team or subscribe to our newsletter.

2. How We Collect Your Information

We collect this information in two main ways:

  • Directly from you: When you make a purchase, create an account, subscribe to our email list, or contact us.
  • Automatically when you use the site: We automatically collect usage data through cookies and similar tracking technologies.

3. How We Use Your Information

We use your personal information for several specific purposes:

  • To fulfill your orders: To process your payments, arrange for shipping, and provide you with invoices and/or order confirmations.

  • To communicate with you: To provide customer support and respond to your inquiries.

  • For marketing (with your consent): To send you emails about our store, new products, and other updates. You can opt-out of this at any time.

  • To improve our store: To use analytics to understand how our customers browse and interact with the website, helping us improve our services and product offerings.

  • For Security and Legal Reasons: To screen for potential risk or fraud and to comply with any legal obligations.

4. Consent

When you provide us with personal information to complete a transaction, verify your credit card, or arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say "no."

You may withdraw your consent at any time by clicking the "unsubscribe" link in our emails.